What your organization stands to gain:
- Clear standards for quality and customer service.
- Strong commitment to meeting customer needs.
- Increased teamwork and collaboration toward shared service goals.
- Proven skills to problem solve and timely action on customer service issues.
- Techniques for continuous quality improvement in service delivery and teamwork.
Exceptional Manager Customer Service Training
You and your team members are ideally working together toward a common goal: to provide exceptional service for your customers.
If something is getting in the way of exceptional customer service:
- Your team members will get frustrated
- Your team will fall short of its goals
- Your customers will become increasingly dissatisfied
Fortunately, managers and team leaders now have a tool to focus and energize their teams. The Leading Empowered Teams for Service Quality seminar teaches managers in every industry how to work with their teams to keep their customers happy and coming back.
Leading Empowered Teams equips managers with the customer service skills needed to:
1. Establish Team Purpose and Direction
2. Coach Team Members to Improve Performance
3. Empower Team Members to Realize Team and Individual Potential
4. Build Teamwork to Pool Resources and Synergize
This seminar can be conducted by trained facilitators designed to impact the skills necessary to lead empowered employees. It’s important for everyone in a leadership position to be a positive customer service leader and coach in order to reinforce the improved performance. Seminar is interactive. Focuses on strategic standards and processes, empowerment, coaching, feedback and teamwork. Also available in Spanish and Portuguese.