The Service Quality Institute’s unique approach uses 12 weekly lessons that scaffold the knowledge base your business needs for success, developing a functional, in-depth insight into customer relations by building a strong foundation. Each 15 minute lesson focuses on a particular customer service topic, and doubles as an effective tool for both educating employees, and building a team dynamic. By bringing employees together in a constructive environment where they can hone in and develop existing skills while improving others, your customer service team will function as a unit. They will develop a unified consumer culture around your business, so that your customers always expect the same level of exemplary service.
Testimonials from those who have bought our Service First Customer Service Training Library
“We have truly found the Service First video series to be invaluable. We are now planning to make the Service First video series a part of every new hire orientation process.
— Liz Ostrosky, Employee Development Coordinator, Kitchen & Bath Showrooms
“I needed a good customer service tool to facilitate training. I found that and more in Service First. I formed three 1-hour groups on the first day. In the afternoon, you could walk around the office and NOTICE a change. In a few weeks, our Executive President also noticed that “something big” had changed and was delighted with the return on his investment.”
— Danny Szell, A-1 Freeman Relocation, Inc.
“Service First is a well-designed program, easy to understand, which adapts to any type of business. It is surprising that its examples are frequently so close to what occurs every day in our own organization.”
— Robert C. Clarck, Allen Storage & Moving Co.
“I want to thank you for the Service First Video Library. We originally used the videos for our monthly staff meetings. Now we use them to train new employees in service skills. It is an easy-to-use system, which allows us to train, economically, each and all of our employees. And it can be used again and again! Employees learn how to interact positively with customers, so they feel good doing business with us ”
— Cheryl A. Dehmer, The Bank of Elk River
“As you know, I was using the Service First Video Library in my previous work in the private sector with fantastic results. Now that I work in the public sector, I have implemented your program again, with very positive results so far. It has been very easy to adapt the concepts to focus them on serving the internal customer, as a means for providing service of excellence to our external customers, the citizens of our community. My people have responded with enthusiasm.
— Mark E. Anderson, Brooklyn Park Municipality
“A few months ago we acquired the Service First Video Library as a training tool for the more than 600 grocery stores that we serve. Many of our stores have organized programs to receive a new video every month, covering a full year of emphasis on customer service. The Video Library is an ideal tool to show and strengthen the importance of service and for our employees to understand how to keep customers in order to be competitive in the market “.
– Audrey Cravatt, Affiliated Food Stores
“Just a quick note to tell you how much we appreciate the Service First videos that we acquired not long ago. Despite being on the sales field for over 40 years, I have learned many important points with these videos. Before showing them to my employees, I watched the Video Library three times!”
– Keith Kirt, Greener Pastures Development Corp.
Our Customer Service Training Videos Set Includes:
- 12 DVD’s (Order individual videos)
- Each video is approximately 12-15 minutes long
- 12 Discussion Guides
- 12 Answer Sheets
- Facilitator Guide (70 pages)
- PowerPoint slide presentation for each video
- Color Certificate of Training
- Each DVD includes both English and Spanish versions
- LIFETIME Guarantee
My guarantee is simple – if you aren’t happy with the videos, I don’t want your money. If, for any reason, you aren’t thrilled and satisfied with the Customer Service Video Library , just contact me and I’ll gladly exchange your videos or refund 100% of your purchase price at any time.
My phone number is 800-821-2487.
The videos have a lifetime guarantee. If you have any problem with your videos or even if they wear out from use — We will replace your videos at no cost.