Customer Service Index
This assessment is targeted for people working in customer service and measures 6 cognitive dimensions, 12 emotional intelligence factors and 22 soft skills that are related to superior performance on and off the job.
Spectrum Customer Service Index
This report is a combination of behaviors, motivators and axiology. It is targeted for people who work in customer service. It measures • 7 different key drivers that most influence a person’s life choices, decisions and actions. • 15 factors that demonstrate how people act and communicate verbally and nonverbally, both on and off the job. • 56 soft skills that are related to superior performance.
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