Customer Service Certification Program
Certified Customer Service Trainer (CCST)
Empower yourself and your representatives with the Service Quality Institute informative and insightful customer service certification workshop: a three-day seminar dedicated to the nuances, strategies, and keys to successful customer interactions. Gain the validity and recognition necessary to advance in your career, or strengthen your management group with sessions designed for both trainers and leaders.
The Service Quality Institute has garnered international recognition as an educational leader in customer service management, strategy, and the science of interpersonal communication and helping people believe in themselves. Our certified customer service experts continue our tradition of excellence every day in their field. Our diverse range of topics and innovative approach to educating and informing our attendees gives your associates the confidence and knowledge base to wow both customers and their superiors.
Take a moment to view our current schedule of both employee and management seminars. Reservations are limited, so be sure to schedule your management or employee team in advance.
Details: Click Here for more information.
Who Should Attend: Service champions who want to improve their coaching and reinforcement skills and learn how to facilitate Leading Empowered Teams and Feelings to build a more customer-driven organization.
The first day we spend 2 hours on service strategy and then the Feelings Program is facilitated. On Tuesday and Wednesday we facilitate our leadership program, Leading Empowered Teams. If an organization wants to drive a service culture, those in leadership positions need to improve the customer experience, use empowerment, learn how to coach, and reinforce great performance and improve teamwork. The first 3 days is our Certified Customer Service Leader (CCSL) seminar. The retail price is $999. On Thursday is the Train-the-Trainer seminar for Feelings and Leading Empowered Teams. You receive the facilitator kits for both programs (a retail value of $1,700). Only those who want to facilitate these programs should attend the 4th day which gives you Certified Customer Service Trainer (CSCT) credential.
Training Itinerary, click HERE
Includes two of these facilitator kits. $1700 value