Certified Customer Service Leader (CCSL)
4 Day Investment
Upcoming Seminar Dates: May September 27-30, 2021
We moved our May Certification seminar to September 27-30 in Minneapolis, Minnesota. It will be live and virtual using Zoom. If you want to be certified and learn how to facilitate Feelings, our Flagship program and Leading Empowered Teams this a powerful way for you to advance your credentials and career and be able to buy participant material for these 2 programs at an 85% discount off your seminar prices.
The Service Quality Institute has garnered international recognition as an educational leader in customer service management, strategy, and the science of interpersonal communication and helping people believe in themselves. Our certified customer service experts continue our tradition of excellence every day in their field. Our diverse range of topics and innovative approach to educating and informing our attendees gives your associates the confidence and knowledge base to wow both customers and their superiors.
Take a moment to view our current schedule of both employee and management seminars. Reservations are limited, so be sure to schedule your management or employee team in advance.
Service Quality Institute
9201 E. Bloomington Freeway
Minneapolis, MN 55420 USA