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customer service training videos, customer service videos, hospitality, hotel service, Customer service DVD, telephone skills, customer service speakers, video programs, video training systems, sevice skills, Frontline, customer relationship management, customer loyalty

Customer Service Training Videos (DVD)

$1,695.00

Train Your Entire Workforce How to Deliver Exceptional Customer Service

The Service First Customer Service Video Library is a powerful video-based training system founded on group interaction and designed to train the entire workforce on the art of exceptional customer service. The Service First Video Library helps employees become the best they can be! Service First Video Library includes 12 different DVD's and Free Bonuses

  • Free shipping to all U.S. locations
  • Ships in 2-3 days
SKU: SERVICE-FIRST-TRAINING-VIDEO-LIBRARY Category: Customer Service
  • Description

Description

Customer Service Videos- MeetingCustomer Service Training DVD’s

Each Library Includes:

  • 12 DVD’s
  • 12 Discussion Guides
  • 12 Answer Sheets
  • Facilitator Guide (70 pages)
  • PowerPoint slide presentation for each video
  • Color Certificate of Training
  • FREE technical support
  • Each DVD includes both English and Spanish versions
  • FREE worldwide shipping
  • LIFETIME Guarantee

A Complete Customer Service Training Video Program

Buy Individual Videos for $225

 

(Preview videos by clicking on video titles)

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Play VideoVideo 1: The Key to Customer Satisfaction

Provides the basics of exceptional service. The 5 “Service First” principles.

Play VideoVideo 3: Managing Complaints and Angry Customers

Skills to solve problems, take care of complaints and deal with angry customers. How to solve complaints immediately and how to handle complex problems.

Play VideoVideo 5: Effective Questioning and Listening Techniques

How to detect precisely what customers need and expect. Skills for asking questions, listening with precision and to confirm that one is fully understood.

Play VideoVideo 7: Value Add Service

Keys to add value to your customer service: How to go beyond the rules to offer the unexpected. How to use positive surprise elements to earn the respect and loyalty of customers.

Play VideoVideo 9: The Art of Satisfying Customers

strategies to maintain customers and to make them return more than once. How to make satisfied customers into “raving fans” of your company. How to attract new customers through free word-of-mouth advertising.

Play VideoVideo 11: Empowerment

How to empower (grant decision power) all your personnel to place customers above internal rules and procedures. Guidelines to assume responsibility in the face of problems and to resolve unexpected problems immediately, using common sense.

Play VideoVideo 2: Developing Teamwork

Skills for the integration of customer-oriented teams. How to merge efforts with colleagues and coworkers to offer customers better solutions and better experiences.

Play VideoVideo 4: The Language of Positive Communication

Methods to generate positive interactions with customers and team members. Ideas to energize the work environment, to boost morale and to improve productivity. Provides an understanding of first impressions, developing a positive attitude and defines communication in its different forms.

Play VideoVideo 6: Exceed Customers Expectations

How to stand out from the competition. How to run the “extra mile” of service. How to do more than what people expect to make your service from good to extraordinary.

Play VideoVideo 8: Effective Phone Techniques

How to serve customers appropriately during phone, fax and voice mail contacts. The video tackles all the elements of communication: from facial expressions and body language to the pace, tone and volume of the voice.

Play VideoVideo 10: Service Recovery

How to turn service problems and difficult situations into positive experiences that ensure customers will return. Encompasses problem solving skills, acknowledgment of fault and the action necessary to redeem the customer's satisfaction. Techniques to save the relationship after a mistake was made or something came out wrong.

Play VideoVideo 12: Total Quality Service

Reviews the essential ideas in the previous eleven videos. Techniques to do things well, always and from the first time. Tools for efficiently managing the service improvement process. Prescribes techniques for internally managing the process of exceptional customer service and controlling customer service outcomes. Provides motivation for your staff and employees to continually improve their service skills.

When You Purchase the 12-Video Customer Service Video Library You Also Receive these Special Bonuses. . .

12 Discussion Guides

Each guide will help you promote group participation through active involvement and guided discussion. You are free to make copies of the discussion guides for each participant and have them fill out the questions at the end of the session. Includes answer sheets in both English and Spanish. Provided on a CD/Secret website.

A Comprehensive 70-page Facilitator Manual

Full of exercises, tips, instructions and expert advice on how to get the maximum benefit from your sessions and achieve a memorable and successful training program. Provided on a CD/Secret website.

12 Full-Color PowerPoint Presentations

Your facilitators can use these presentations to add visual impact to their sessions. There is a different presentation for each of the 12 videos, which you can easily print as overheads or handouts, or project from your computer. Provided on a CD/Secret website.

Color Certificate of Accomplishment

People like to receive diplomas and recognition. We have designed an attractive, color Certificate of Accomplishment. You can print as many copies as you want and give it to the employees who complete the Service First Video Library. Provided on a CD/Secret website.

Your Secret Password

We provide you access to the private section on our web site where you can download these bonuses as well as additional materials to enhance your training program.

FREE, Unlimited Technical Support

As a video library customer, you will be able to get in touch with with our international team of support professionals to answer all your questions and give recommendations on how to get the most out of your video library.

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Categories

  • HOME
    • CONTACT
    • Store Home
    • Exit to Main Website
  • BOOKS
    • Greg’s Books
    • Audio/Videos
    • Special Reports/Downloads
  • TRAINING
    • Online Courses
    • Facilitator Training Kits
    • Customer Service Programs
    • Customer Service 12-DVD Library
    • Business Bootcamp
    • Employee Retention
  • DISC MATERIALS
    • All DISC Materials
    • DISC Facilitator Kit
    • DISC PowerPoint Slides
    • DISC Workbook
  • CERTIFICATION
    • DISC Webinar Certification
    • Master Virtual DISC Certification
    • Self-Study DISC Certification
    • Driving Forces Live Training
    • Driving Forces Self-Study
    • Emotional Intelligence (EQ)
    • Customer Service Certification Courses
  • ASSESSMENTS
    • Sample Assessments
    • AstraZeneca DISC Report
    • Basic DISC Report (12 pages)
    • Standard DISC Report (22 pages)
    • Self-Scoring Paper DISC
    • Assessment Center Login
  • SALE
    • On Sale!
    • Free Ebook
  • Log In

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