Description
Fired Up!
Leading Your Organization to Achieve Exceptional Results
What separates high-performing organizations from those that struggle to reach their potential?
The answer isn’t found in technology, budgets, or strategic plans alone. It starts with people.
In Fired Up!, leadership and organizational development expert Gregory P. Smith reveals practical strategies for creating a workplace culture where employees are engaged, motivated, and committed to achieving outstanding results. Drawing from years of experience helping organizations improve performance, Smith provides proven techniques leaders can use immediately to increase productivity, strengthen teamwork, improve customer service, and drive sustainable growth.
Inside you’ll discover how to:
• Build a high-energy workplace culture
• Increase employee engagement and accountability
• Improve communication throughout the organization
• Inspire higher levels of performance and commitment
• Develop stronger leaders at every level
• Create a customer-focused organization
• Reduce turnover and improve morale
• Turn ordinary teams into exceptional performers
Filled with real-world examples, practical advice, and actionable leadership insights, Fired Up! is an essential resource for executives, managers, supervisors, business owners, and anyone responsible for leading people and producing results.
If you’re ready to energize your workforce, strengthen your leadership, and take your organization to the next level, Fired Up! provides the roadmap to help you get there.
Exceptional organizations don’t happen by accident. They are built by leaders who know how to bring out the best in their people.
This version is written in a style that tends to perform well on Amazon because it:
- Leads with a strong question.
- Uses benefit-driven bullet points.
- Targets specific readers.
- Ends with a clear promise and call to action.
David Cooper
President, Premier Platforms
Fired Up! is a must-read for any leader who wants to accelerate their organization to achieve dynamic, bottom-line results. Chocked full of practical ideas, strategies and real-world examples, this book is a valuable asset to every leader in any industry.
Kathleen Occhiogrosso
Vice President of Human Resources/CHRO
Seton Health
Every person who wants to be an effective leader will benefit from Fired Up! Easy to read. Awesome material. A book you will not be able to put down.
John Tschohl
President, Service Quality Institute and author of Achieving Excellence Through Customer Service
The only competitive edge businesses have today is the natural talent, ideas and suggestions of the workforce. Greg has compiled an excellent book that will help you and your organization become more innovative, engage your employees, and accelerate their performance. Every manager and business owner will benefit from this book; make it a reading requirement for your staff and keep a copy in the library.
Paula Davis
Executive Director, Employee Involvement Association
Greg Smith has hit a leadership home run with Fired Up! If you are a seasoned professional, this book will refresh the leadership imperatives you learned along your career journey. If you are an emerging leader Fired Up! will provide invaluable insights on what it takes to move your organization and its people to the next level of excellence.
George V. Masi, FACHE
Executive Vice President & COO
Harris County Hospital District
Greg has done his homework in writing Fired Up! It is a “how to succeed” manual for leaders in any type of business. Fired Up will provide an organization’s top leadership, managers and supervisors with proven ideas and strategies to lead, manage, communicate and motivate their most important asset, its people. His common sense message is very succinct, relevant and timely given the challenges of today’s work environment. It is a must read for organizations seeking long term success.
Bill Schult Sr.
President, Maximum Potential Inc.
If you recruit, hire and manage people this book is a must read. It is jam-packed with proven concepts, smart business practices and easy-to-implement tips and techniques to help strengthen and transform every supervisor and manager in to the leader they have wanted to become. Great book!
Mel Kleiman, CSP
President, Humetrics
Author’s Note
Introduction
I. The Transformational Leader
- Traits of Fired-Up Leaders
- Become a Better Leader by Showing People You Care
- What Good Leaders Do
- The Myths of Leadership
- The Sinking of the Titanic Provides Lessons for Leaders
- Building Your Trust and Credibility Factor
- Become an Agent of Change
- Top 10 Strategies for a High-Performance Organization
- Heroic Leadership – Crash Landing in the Hudson River
- Today’s Businesses Need “Gladiator” Leaders
II. Accelerate and Energize Breakthrough Performance
- The Best Way to Predict the Future Is to Invent It
- Leaders Energize and Engage the Workforce
- Driving Improvement from the Bottom Up
- How to Develop an Effective Incentive Program
- Energize Your Employee of the Month Program
- Why Good Companies Fail
III. Creating a Great Place to Work
- People First, Employees Second
- Managing Talent and Driving High Performance
- Flexible Work Arrangements Help Retain Good People
- Motivating and Retaining the Younger Workforce
- Does The “Deli Lama” Work Here?
- Seton Health – A Great Place to Work
- LaRosa’s Puts People First
- The Friendly Factor Gets People Engaged
- People Need To Feel Appreciated
- Peer Recognition: Employees Reward Each Other
- God, Car Batteries and Concern for the Family: Interstate Batteries
- Transform Your Organization from High Turnover to High Retention
- Reduce Employee Turnover of Entry Level Workers
IV. The Essentials of Great Customer Service
- Make Your Customers Say “Wow!”
- Great Customer Service is about Small Details
- Customer Service Commandments
- Seven Steps that Build Customer Loyalty
- Front-Line Customer Focus Improves the Bottom-Line
- The Battleground for Good Customer Service
- Singapore Airlines
- Customer Service the Ritz-Carlton Way
V. Manage for Top Performance
- How to Attract, Retain and Motivate Today’s Workforce
- The Quest for the Best
- Low-Access Versus High-Access Organizations
- In God We Trust, All Others Bring Data
- Having Fun at Work Engages and Energizes the Workforce
- Everyone is Talking, But No One is Communicating
- Using 360-Degree Feedback to Improve Performance
- Resolving Workplace Conflict
- Total Quality Management According to Dr. W. Edwards Deming
- Dr. Deming’s 14 Points for Management
- Maintaining Ethical Leadership
- Managing the 20-Something Workforce
- The Importance of Having a Good Mentor
- Creating Jobs with Meaning and Purpose
- Managing Personality Conflicts and Negative Attitudes
- Seven Steps for Effective Meeting Management
- Strategies for an Effective Employee Orientation Program
- Case Study: SAS Institute
- The Spaghetti Management Syndrome
VI. Turn Over a New Leaf to Avoid High Turnover
- The Workforce Skills Shortage
- Job Satisfaction Survey Points to Major Workplace Issues
- The Cost of Employee Turnover Is High
- Achieve Results by Taking Control of Your Time
- Marketing and Sales Strategies to Grow Your Business
- How to Hire Exceptional People Each And Every Time
- Use Assessments to Develop People for Professional and Personal Growth
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