How to Attract, Keep and Motivate Your Workforce – Managers Guide

Description

Sample Sections:

• How to Run Effective Meetings
• Problem Solving/Decision Making
• Change Management
• Customer Service Tips
• Leadership Skills
• Building Teams
• Employee Involvement Ideas
• Employee Benefits/Selection
• How to Build a Productive Work Environment

Manager’s Guide Chapter Outline

General/Trends

• 21st Century Workforce 1
• Personal Development Resource List 3
• Networking to Grow Your Business 6
• Business Term Glossary 8
• Do You Have Beepilespsy? 10
• Locomotive of Change: Changing Trends 12
• Innovation: Aiming for Success in a Changing Business World 13

Productivity/Innovation

• Hard Work Leads to Success 15
• Be Innovative or Be Gone 17
• Rewarding Mistakes and Reducing Accidents 19
• Fred Jones: an American Innovator 21
• New Tools for Business Success 23
• Mop Buckets, Birdhouses & Mailboxes: Rubbermaid Leads in Innovation 25
• Creating the Right Environment 27
• Avoid Extinction: the Gold in People’s Ideas 29

Capturing New Ideas

• Innovative Ways to Cut Costs and Improve Customer Service 31
• The Trouble with Bureaucracy 35
• Removing Barriers Raises Productivity: Walls Come Falling down 37
• Problem Solving/Decision Making
• Solving Problems Using Common Sense 39
• Evaluation: a Key Step in Continuous Improvement 42

Change Management

• How to Manage Change 44
• Radical Actions for Today’s Businesses 46
• Pay Now or Pay Later: the Price of Downsizing 48
• How to Find the Right Consultant 50
• Motorcycle Management 52
• Reengineering: Survival of the Fittest 54

Customer Service

• The Bottom Line to Exceptional Customer Service 56
• Everything Is Growing at Still Lake Nursery 58
• Phoenix, Arizona: the World’s Best Management City 60
• Build Customer Loyalty & Make More Money 63
• Putting Total Quality Management to Work 67
• The Bottom Line to Exceptional Customer Service (Part II) 69

Employee Benefits/Selection

• Employee Benefits: this Is What They Want! 72
• Don’t Hire a Dud! Hiring the Wrong Person Spells Financial Disaster 74
• Employee Benefit Plans for Working Parents 76
• Employee Benefits More Important to Workers 78

Leadership

• Leadership Survey 80
• Leadership Is about Caring for People 82
• Gammon’s Law 84
• Leadership Needed More than Ever 86
• Energize the Workplace 89
• Avoid Falling off a Wall: Leadership Is about Trust 91
• Transforming Workers to Winners 93
• Passion for Action 96
• Beatitudes of Leadership 97
• The Sinking of the Titanic: an Analogy of Leadership That Failed 99

Communication

• How to Improve Communication 102
• Nitwits, Nitnoids and Nevermind! Improving Your Coaching & Counseling Skills 104
• Don’t Waste Time: Make Your Meetings Work 106

Training & Development

• Improving the Bottom-line: Training and Development Makes the Difference 109

Employee Involvement

• How to Get Employees to Contribute Ideas 111
• Stat! Idea Program 115
• How to Run an Employee of the Month Program 117

Teams

• Teaming up with Teamwork 119
• Teams & Teamwork Save Time and Money 121
• Quality for All Seasons 123
• How to Keep Teams Working in the Right Direction 125

Employee Motivation

• Recognize, Reinforce and Reward Everyone’s Efforts 127
• Making Work More Fun! 129
• Motivation from the Inside out 131
• The Importance of Fun 133
• The Importance of People 134
• Happy Employees Make Productive Employees 135
• The Most Powerful Force in the Office 137