Description
Sample Sections:
- How to Run Effective Meetings
- Problem Solving/Decision Making
- Change Management
- Customer Service Tips
- Leadership Skills
- Building Teams
- Employee Involvement Ideas
- Employee Benefits/Selection
- How to Build a Productive Work Environment
Manager’s Guide Chapter Outline
General/Trends
- 21st Century Workforce 1
- Personal Development Resource List 3
- Networking to Grow Your Business 6
- Business Term Glossary 8
- Do You Have Beepilespsy? 10
- Locomotive of Change: Changing Trends 12
- Innovation: Aiming for Success in a Changing Business World 13
Productivity/Innovation
- Hard Work Leads to Success 15
- Be Innovative or Be Gone 17
- Rewarding Mistakes and Reducing Accidents 19
- Fred Jones: an American Innovator 21
- New Tools for Business Success 23
- Mop Buckets, Birdhouses & Mailboxes: Rubbermaid Leads in Innovation 25
- Creating the Right Environment 27
- Avoid Extinction: the Gold in People’s Ideas 29
Capturing New Ideas
- Innovative Ways to Cut Costs and Improve Customer Service 31
- The Trouble with Bureaucracy 35
- Removing Barriers Raises Productivity: Walls Come Falling down 37
- Problem Solving/Decision Making
- Solving Problems Using Common Sense 39
- Evaluation: a Key Step in Continuous Improvement 42
Change Management
- How to Manage Change 44
- Radical Actions for Today’s Businesses 46
- Pay Now or Pay Later: the Price of Downsizing 48
- How to Find the Right Consultant 50
- Motorcycle Management 52
- Reengineering: Survival of the Fittest 54
Customer Service
- The Bottom Line to Exceptional Customer Service 56
- Everything Is Growing at Still Lake Nursery 58
- Phoenix, Arizona: the World’s Best Management City 60
- Build Customer Loyalty & Make More Money 63
- Putting Total Quality Management to Work 67
- The Bottom Line to Exceptional Customer Service (Part II) 69
Employee Benefits/Selection
- Employee Benefits: this Is What They Want! 72
- Don’t Hire a Dud! Hiring the Wrong Person Spells Financial Disaster 74
- Employee Benefit Plans for Working Parents 76
- Employee Benefits More Important to Workers 78
Leadership
- Leadership Survey 80
- Leadership Is about Caring for People 82
- Gammon’s Law 84
- Leadership Needed More than Ever 86
- Energize the Workplace 89
- Avoid Falling off a Wall: Leadership Is about Trust 91
- Transforming Workers to Winners 93
- Passion for Action 96
- Beatitudes of Leadership 97
- The Sinking of the Titanic: an Analogy of Leadership That Failed 99
Communication
- How to Improve Communication 102
- Nitwits, Nitnoids and Nevermind! Improving Your Coaching & Counseling Skills 104
- Don’t Waste Time: Make Your Meetings Work 106
Training & Development
- Improving the Bottom-line: Training and Development Makes the Difference 109
Employee Involvement
- How to Get Employees to Contribute Ideas 111
- Stat! Idea Program 115
- How to Run an Employee of the Month Program 117
Teams
- Teaming up with Teamwork 119
- Teams & Teamwork Save Time and Money 121
- Quality for All Seasons 123
- How to Keep Teams Working in the Right Direction 125
Employee Motivation
- Recognize, Reinforce and Reward Everyone’s Efforts 127
- Making Work More Fun! 129
- Motivation from the Inside out 131
- The Importance of Fun 133
- The Importance of People 134
- Happy Employees Make Productive Employees 135
- The Most Powerful Force in the Office 137
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