Description
When a customer problem occurs, it’s how you respond or recover that saves a customer experience. That’s what the concept of service recovery is all about.
The four steps to Loyal-for-Life are:
- Act quickly
- Take responsibility
- Be empowered
- Compensate the customer
Loyal-for-Life contains everything needed to organize and teach your employees. An easy to follow scripted seminar, preparation checklist, room layout ideas, discussion questions and answers. The leader guide includes the participant manual text so the facilitator only uses one guide.
Loyal For Life is a one session, video-based program. Design allows session to be implemented in 2 -4 hours. Content focuses on service recovery and empowerment.
Loyal for Life contains:
- 134 page Leader Guide
- 31 Minute DVD
- 96 Page Participant Manual
- Certificate of Accomplishment
- Service Recovery Technique Card
Delivery
Loyal for Life is a video-based program. Designed to be implemented in one session of three to four hours, the content focuses on service recovery and empowerment. The success of this program is based on participation, asking employees to interact with each other and the facilitator to ensure a complete understanding of this contemporary program.
This is one of our latest customer service training programs. Put the latest technology in customer service to work for your company. Call one of our specialists today for complete details.
Certification
A personalized certificate of accomplishment is provided for each employee upon completion of the program. Being certified shows customers that your employees are up to date on their training and reinforces the standard of service you wish to deliver. Proudly display your certificates of accomplishment to improve employee morale throughout your organization.
Information About Our Customer Service Programs
Leader Guide – A Leader Guide is a user-friendly guidebook that enables ANYONE to lead a group on Loyal for Life. The sections are clearly marked for the leader, prompts the leader to start the video, enables the leader to facilitate group discussions (no need to answer questions even!), and provides exercises for the group. We make being a Leader SIMPLE!
Participant Book – An easy to follow/easy to read book for Participants. Each book contains key concepts about the Loyal for Life program along with though provoking quotes and interactive exercises. Not only will a participant find value in this material for their job, but
learn invaluable life lessons.
Performance Standards – A valuable four page evaluation sheet to monitor employee improvement.
Quality Technique Card – A Glossy 3×5 Color Index Card highlighting the key Loyal for Life topics as an easy daily reminder for Leaders and Participants.
Certificate – Each Participant will receive a color certificate with their name on it upon completion of the Loyal for Life program.
100% Money-Back, LIFETIME Guarantee ! If you are not completely satisfied with ANY of our products, if you do not feel your company’s customer service level increased, if you do not feel your company is increasing its revenues based on our product, return it at any time for a full refund!
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