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SQI-LOYAL FOR LIFE Certificate
SQI-LOYAL FOR LIFE Technique Card

Loyal For Life

$17.00 – $999.00

Loyal For Life is a one session, video-based customer service recovery training program.  Training for this program can be conducted in either 2 or 4 hour periods.  Content focuses on service recovery, handling customer complaints and empowerment.

Starter Kit – Includes facilitator package with leader guide and 3 DVD’s or CD’s, and 25 participant packages (Consists of: Participant manual, certificate of accomplishment, quality techniques card and customer service performance standard).

Facilitator Package – Facilitator Package consists of the facilitator guide, 3 DVD’s or CD’s

Leader Guide Only

Participant Package – Participant Package consists of a participant book, customer service performance standard, quality technique card and a certificate of accomplishment.

$17.00
$149.00
$999.00
$899.00

SKU: SQI-LOYAL-FOR-LIFE Category: Customer Service
  • Description
  • Reviews (0)

Description

When a customer problem occurs, it’s how you respond or recover that saves a customer experience. That’s what the concept of service recovery is all about.

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Loyal-for-Life thinking will help your employees:
  • Skillfully handle upset and angry customers
  • Master service recovery
  • Improve their customer service skills
  • Learn how to use empowerment
  • Know how to keep customers loyal for life
  • Identify problems and solve them quickly
LOYAL FOR LIFE VIDEO
The four steps to Loyal-for-Life are:
  1. Act quickly
  2. Take responsibility
  3. Be empowered
  4. Compensate the customer

Loyal-for-Life contains everything needed to organize and teach your employees. An easy to follow scripted seminar, preparation checklist, room layout ideas, discussion questions and answers. The leader guide includes the participant manual text so the facilitator only uses one guide.
Loyal For Life is a one session, video-based program. Design allows session to be implemented in 2 -4 hours. Content focuses on service recovery and empowerment.

Loyal for Life contains:
  • 134 page Leader Guide
  • 31 Minute DVD
  • 96 Page Participant Manual
  • Certificate of Accomplishment
  • Service Recovery Technique Card
Delivery

Loyal for Life is a video-based program. Designed to be implemented in one session of three to four hours, the content focuses on service recovery and empowerment. The success of this program is based on participation, asking employees to interact with each other and the facilitator to ensure a complete understanding of this contemporary program.

This is one of our latest customer service training programs. Put the latest technology in customer service to work for your company. Call one of our specialists today for complete details.

Certification

A personalized certificate of accomplishment is provided for each employee upon completion of the program. Being certified shows customers that your employees are up to date on their training and reinforces the standard of service you wish to deliver. Proudly display your certificates of accomplishment to improve employee morale throughout your organization.

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Information About Our Customer Service Programs

Leader Guide – A Leader Guide is a user-friendly guidebook that enables ANYONE to lead a group on Loyal for Life. The sections are clearly marked for the leader, prompts the leader to start the video, enables the leader to facilitate group discussions (no need to answer questions even!), and provides exercises for the group. We make being a Leader SIMPLE!

Participant Book – An easy to follow/easy to read book for Participants. Each book contains key concepts about the Loyal for Life program along with though provoking quotes and interactive exercises. Not only will a participant find value in this material for their job, but
learn invaluable life lessons.

Performance Standards – A valuable four page evaluation sheet to monitor employee improvement.

SQI-LOYAL FOR LIFE Technique CardQuality Technique Card – A Glossy 3×5 Color Index Card highlighting the key Loyal for Life topics as an easy daily reminder for Leaders and Participants.

SQI-LOYAL FOR LIFE CertificateCertificate – Each Participant will receive a color certificate with their name on it upon completion of the Loyal for Life program.

100% Money-Back, LIFETIME Guarantee ! If you are not completely satisfied with ANY of our products, if you do not feel your company’s customer service level increased, if you do not feel your company is increasing its revenues based on our product, return it at any time for a full refund!

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Categories

  • HOME
    • CONTACT
    • Store Home
    • Exit to Main Website
  • BOOKS
    • Greg’s Books
    • Audio/Videos
    • Special Reports/Downloads
  • TRAINING
    • Online Courses
    • Facilitator Training Kits
    • Customer Service Programs
    • Customer Service 12-DVD Library
    • Business Bootcamp
    • Employee Retention
  • DISC MATERIALS
    • All DISC Materials
    • DISC Facilitator Kit
    • DISC PowerPoint Slides
    • DISC Workbook
  • CERTIFICATION
    • DISC Webinar Certification
    • Master Virtual DISC Certification
    • Self-Study DISC Certification
    • Driving Forces Live Training
    • Driving Forces Self-Study
    • Emotional Intelligence (EQ)
    • Customer Service Certification Courses
  • ASSESSMENTS
    • Sample Assessments
    • AstraZeneca DISC Report
    • Basic DISC Report (12 pages)
    • Standard DISC Report (22 pages)
    • Self-Scoring Paper DISC
    • Assessment Center Login
  • SALE
    • On Sale!
    • Free Ebook
  • Log In

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Phone: 770-860-9464 and 800-821-2487

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