When You Purchase the 12 Customer Service Training Library
You Also Receive these Special Bonuses. . .
12 Discussion Guides
Each guide will help you promote group participation through active involvement and guided discussion. You are free to make copies of the discussion guides for each participant and have them fill out the questions at the end of the session. Includes answer sheets in both English and Spanish.
A Comprehensive 70-page Facilitator Manual
Full of exercises, tips, instructions and expert advice on how to get the maximum benefit from your sessions and achieve a memorable and successful training program. Provided on a thumbdrive/Secret website.
12 PowerPoint Presentations
Your facilitator can use these presentations to add visual impact to their sessions. There is a different presentation for each of the 12 videos, which you can easily print as overheads or handouts, or project from your computer.
Color Certificate of Accomplishment
People like to receive diplomas and recognition. We have designed an attractive, color Certificate of Accomplishment. You can print as many copies as you want and give it to the employees who complete the Service First Video Library.
Secret Website Password
We provide you access to the private section on our web site where you can download these bonuses as well as additional materials to enhance your training program.
FREE, Unlimited Technical Support
As a customer service training videos customer, you will be able to get in touch with our international team of support professionals to answer all your questions and give recommendations on how to get the most out of your video library.
FREE Service First Video Library Brochures
- Click Here to Download the English Brochure
- Click Here to Download the Spanish Brochure
- Click Here to Download the Russian Brochure
Each session can be facilitated in 1 hour or less and contains the following:
- 12 Different Video Learning Sessions
- 1 Facilitator Manual
- 12 PowerPoint Session Slides
- Discussion Guide to accompany each video
- Answer Keys
- Certificates of Accomplishment
The Service First Video Library keeps employees motivated, focusing on quality service, and working as a team through constant reinforcement. It keeps customer service uppermost in their minds when on the job. More importantly, each of the customer service training videos enhance the service skills and job performance of all your employees.
The Service Quality Institute’s unique approach uses 12 lessons that scaffold the knowledge base your business needs for success, developing a functional, in-depth insight into customer relations by building a strong foundation. Each 15-minute lesson focuses on a particular customer service topic, and doubles as an effective tool for both educating employees and building a powerful team dynamic. By bringing employees together in a constructive environment where they can hone in and develop existing skills while improving others, your customer service team will function as a unit. They will develop a unified consumer culture around your business so that your customers always expect the same level of exemplary service.
Complete No Question Money Back Guarantee
My customer service training videos guarantee is simple – if you aren’t happy with the videos, I don’t want your money. If, for any reason, you aren’t thrilled and satisfied with the Customer Service Video Library , just contact me and I’ll gladly exchange your videos or refund 100% of your purchase price at any time.
The customer service training videos have a lifetime guarantee. If you have any problem with your videos or even if they wear out from use — We will replace your videos at no cost. My phone number is 800-821-2487.
Testimonials from those who have bought our customer service training videos library
“We have truly found the customer service training videos series to be invaluable. We are now planning to make the Service First video series a part of every new hire orientation process."
– Liz Ostrosky, Employee Development Coordinator, Kitchen & Bath Showrooms
“I needed a good customer service tool to facilitate training. I found that and more in Service First. I formed three 1-hour groups on the first day. In the afternoon, you could walk around the office and NOTICE a change. In a few weeks, our Executive President also noticed that “something big” had changed and was delighted with the return on his investment.”
– Danny Szell, A-1 Freeman Relocation, Inc.
“Service First is a well-designed program, easy to understand, which adapts to any type of business. It is surprising that its examples are frequently so close to what occurs every day in our own organization.”
– Robert C. Clarck, Allen Storage & Moving Co.
“I want to thank you for the Service First Video Library. We originally used the videos for our monthly staff meetings. Now we use them to train new employees in service skills. It is an easy-to-use system, which allows us to train, economically, each and all of our employees. And it can be used again and again! Employees learn how to interact positively with customers, so they feel good doing business with us ”
– Cheryl A. Dehmer, The Bank of Elk River
“As you know, I was using the Service First Video Library in my previous work in the private sector with fantastic results. Now that I work in the public sector, I have implemented your program again, with very positive results so far. It has been very easy to adapt the concepts to focus them on serving the internal customer, as a means for providing service of excellence to our external customers, the citizens of our community. My people have responded with enthusiasm.
– Mark E. Anderson, Brooklyn Park Municipality
“A few months ago we acquired the Service First Video Library as a training tool for the more than 600 grocery stores that we serve. Many of our stores have organized programs to receive a new video every month, covering a full year of emphasis on customer service. The Video Library is an ideal tool to show and strengthen the importance of service and for our employees to understand how to keep customers in order to be competitive in the market “.
- Audrey Cravatt, Affiliated Food Stores
“Just a quick note to tell you how much we appreciate the Service First videos that we acquired not long ago. Despite being on the sales field for over 40 years, I have learned many important points with these videos. Before showing them to my employees, I watched the Video Library three times!”
- Keith Kirt, Greener Pastures Development Corp.