Employee Empowerment | Customer Service Training Program

Description

“Empowerment is a way of life that you will love.”

1. Managers, employees and the organization will benefit in so many ways when empowerment is part of your business culture.
2. Empowerment improves an employee’s job performance and makes
3. you an asset to your organization.
4. Forces managers to notice the employee’s excellent service,
5. advancing your career with raises and promotions.
6. Makes the employee feel important and valued–and an integral part
7. of the company’s success.

Empowerment: A Way of Life is a program that is easy to implement and benefits everyone. The tips and techniques can be used every day, at work, at home, and in the community. Everyone– new and experienced personnel–should participate in order to explore in constructive group discussion how each person can use empowerment to the company’s long-term advantage.

Technology

Every location receives two DVD’s (approximately 45 minutes for entire program), each containing a series of skits that demonstrate the principles of Empowerment: A Way of Life and general group discussions and experiential learning.

Empowerment: A Way of Life includes professionally recorded videos that illustrate every day experiences. Participant Workbooks, Leader’s Guides and materials are designed to be user-friendly and attractively packaged.

Many employee training programs are dull, technical, sophisticated and boring. Keeping the target audience in mind, Empowerment: A Way of Life is designed to be fun, stimulating, and entertaining for the employees. They learn and retain many new skills that benefit them both personally and professionally. It builds spirit and gets their hearts pumping faster. You will see an immediate improvement in behavior and attitudes. Your employees will care more about their customers and about their jobs.

Employee empowerment must be the priority every time a customer has an issue with a product, service, or policy.

Available Products

Facilitator Package – A user-friendly 170 page count page Leader Guide and a set of 2 DVDs for a leader (facilitator) to train a group of participants.

Participant Package – An easy-to-read 95 page Participant Book, customer service performance standard, quality technique card, and certificate of accomplishment for participants to follow along.

Start-up Special Package for 25 Participants – Kick off training right-away with this easy to use Facilitator and Participant Package for 25 Participants! Includes a Leader Guide, 2 DVDs, and 25 Participant Packages

One Day Train-the-Trainer Seminar – A Certified Trainer will teach the Empowerment: A Way of Life material to a person within your organization, who can then train individuals at your organization. Included are Participant Packages.

Packages are available:

• For 1 to 10,000+ participants, quantity discounts are available
• In several languages including English, Spanish, Chinese, Russian, Indonesian, Romanian, Arabic, and Portuguese. Exceptional Service can also be translated into other languages
• Can be personalized for your organization