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EMPOWERMENT

Employee Empowerment | Customer Service Training Program

$1,499.00 $999.00

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Empowerment

Employees learn how to make on-the-spot decisions with confidence

Empowered employees give excellent customer service–generating positive word of mouth while making unhappy customers into happy, repeat customers who are loyal for life.

Learn to empower and train your staff to make on-the-spot decisions with confidence. Discover how to perform and please customers the first time. Your organization will rise to greater levels of success. Kick off your training program with this easy to use Facilitator and Participant Package for 25 Participants!A user-friendly 170 page Leader Guide

  • A set of 2 DVDs for a leader (facilitator) to train a group of participants
  • 25 Participant Packages. An easy-to-read 95 page Participant Book for participants to follow along
  • 25 Quality technique cards
  • 25 Certificates of accomplishment

SKU: EMPOWERMENT-A-WAY-OF-LIFE Categories: Customer Service, Sale, Team Building
  • Description
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Description

 

“Empowerment is a way of life that you will love.”

  1. Managers, employees and the organization will benefit in so many ways when empowerment is part of your business culture.
  2. Empowerment improves an employee’s job performance and makes
  3. you an asset to your organization.
  4. Forces managers to notice the employee’s excellent service,
  5. advancing your career with raises and promotions.
  6. Makes the employee feel important and valued–and an integral part
  7. of the company’s success.

Empowerment: A Way of Life is a program that is easy to implement and benefits everyone. The tips and techniques can be used every day, at work, at home, and in the community. Everyone– new and experienced personnel–should participate in order to explore in constructive group discussion how each person can use empowerment to the company’s long-term advantage.

Technology

Every location receives two DVD’s (approximately 45 minutes for entire program), each containing a series of skits that demonstrate the principles of Empowerment: A Way of Life and general group discussions and experiential learning.

Empowerment: A Way of Life includes professionally recorded videos that illustrate every day experiences. Participant Workbooks, Leader’s Guides and materials are designed to be user-friendly and attractively packaged.

Many employee training programs are dull, technical, sophisticated and boring. Keeping the target audience in mind, Empowerment: A Way of Life is designed to be fun, stimulating, and entertaining for the employees. They learn and retain many new skills that benefit them both personally and professionally. It builds spirit and gets their hearts pumping faster. You will see an immediate improvement in behavior and attitudes. Your employees will care more about their customers and about their jobs.

Employee empowerment must be the priority every time a customer has an issue with a product, service, or policy.

Available Products

EMPOWERMENT-Cover PageFacilitator Package – A user-friendly 170 page count page Leader Guide and a set of 2 DVDs for a leader (facilitator) to train a group of participants.

See Sample

Participant Package – An easy-to-read 95 page Participant Book, customer service performance standard, quality technique card, and certificate of accomplishment for participants to follow along.

See Sample Certificate    

Start-up Special Package for 25 Participants – Kick off training right-away with this easy to use Facilitator and Participant Package for 25 Participants! Includes a Leader Guide, 2 DVDs, and 25 Participant Packages

See Sample
One Day In House Seminar – A Certified Trainer will present the Empowerment: A Way of Life material to your group! Included in the seminar are Participant Packages.

One Day Train-the-Trainer Seminar – A Certified Trainer will teach the Empowerment: A Way of Life material to a person within your organization, who can then train individuals at your organization. Included are Participant Packages.

Packages are available:

  • For 1 to 10,000+ participants, quantity discounts are available
  • In several languages including English, Spanish, Chinese, Russian, Indonesian, Romanian, Arabic, and Portuguese. Exceptional Service can also be translated into other languages
  • Can be personalized for your organization

Additional information

Weight 1 lbs

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Categories

  • HOME
    • CONTACT
    • Store Home
    • Exit to Main Website
  • BOOKS
    • Greg’s Books
    • Audio/Videos
    • Special Reports/Downloads
  • TRAINING
    • Online Courses
    • Facilitator Training Kits
    • Customer Service Programs
    • Customer Service 12-DVD Library
    • Business Bootcamp
    • Employee Retention
  • DISC MATERIALS
    • All DISC Materials
    • DISC Facilitator Kit
    • DISC PowerPoint Slides
    • DISC Workbook
  • CERTIFICATION
    • DISC Webinar Certification
    • Master Virtual DISC Certification
    • Self-Study DISC Certification
    • Driving Forces Live Training
    • Driving Forces Self-Study
    • Emotional Intelligence (EQ)
    • Customer Service Certification Courses
  • ASSESSMENTS
    • Sample Assessments
    • AstraZeneca DISC Report
    • Basic DISC Report (12 pages)
    • Standard DISC Report (22 pages)
    • Self-Scoring Paper DISC
    • Assessment Center Login
  • SALE
    • On Sale!
    • Free Ebook
  • Log In

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Phone: 770-860-9464 and 800-821-2487

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