Description
Feelings for Professionals has three main objectives:
- Change attitudes and behaviors.
- Provide leading edge customer service skills and principles.
- Increase the self-worth, pride, and professionalism of every person within your organization.
Feelings is designed and written specifically for your front-line personnel. It is not written for upper management, although all employees must participate. There are more advanced seminars and consulting services available for middle and upper management. It’s a structured approach to teaching superior customer service skills to every employee in your organization!
About Feelings for Professionals
Many employee training programs are dull, technical, sophisticated and boring. Keeping the target audience in mind, FEELINGS is designed to be fun, stimulating, and entertaining for the employees. They learn and retain many new skills that benefit them both personally and professionally. It builds spirit and gets their hearts pumping faster. You will see an immediate improvement in behavior and attitudes. Your employees will care more about their customers and about their jobs.
Information About Our Customer Service Programs
Leader Guide – A Leader Guide is a user-friendly guidebook that enables ANYONE to lead a group on Feelings. The sections are clearly marked for the leader, prompts the leader to start the video, enables the leader to facilitate group discussions (no need to answer questions even!), and provides exercises for the group. We make being a Leader SIMPLE!
Participant Book – An easy to follow/easy to read book for Participants. Each book contains key concepts about the Feelings program along with thought provoking quotes and interactive exercises. Not only will a participant find value in this material for their job, but learn invaluable life lessons.
Performance Standards – A valuable four page evaluation sheet to monitor employee improvement.
Quality Technique Card – A Glossy 3×5 Color Index Card highlighting the key Feelings topics as an easy daily reminder for Leaders and Participants.
Certificate – Each Participant will receive a color certificate with their name on it upon completion of the Feelings program.
100% Money-Back, LIFETIME Guarantee ! If you are not completely satisfied with ANY of our products, if you do not feel your company’s customer service level increased, if you do not feel your company is increasing its revenues based on our product, return it at any time for a full refund!
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