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HR Training and Leadership Development Programs and DISC Training

We provide training tools and products to accelerate organizational performance

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FEELINGS FOR PROFESSIONALS- Facilitator Package

SQI – Customer Service Training for Professionals

$24.00 – $1,699.00

Download PDFCustomer Service Training for Professionals

Starter Package – Includes facilitator package with leader guide and 3 DVD’s and 25 participant packages (Consists of: Participant manual, certificate of accomplishment, quality techniques card and customer service performance standard).

Facilitator Package – Facilitator Package consists of the facilitator guide, 3 DVD’s or CD’s
The video for sessions one is 29 minutes long, session two 21 minutes long and session three 27 minutes long.

Participant Package – Participant Package consists of a participant book, customer service performance standard, quality technique card and a certificate of accomplishment.

Let us train your entire organization. Contact us to request an onsite training program for your organization.

$1,199.00
$24.00
$1,699.00

Category: Customer Service
  • Description
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Description

Feelings for Professionals has three main objectives:FEELINGS FOR PROFESSIONALS- Facilitator Package

  • Change attitudes and behaviors.
  • Provide leading edge customer service skills and principles.
  • Increase the self-worth, pride, and professionalism of every person within your organization.

Feelings is designed and written specifically for your front-line personnel. It is not written for upper management, although all employees must participate. There are more advanced seminars and consulting services available for middle and upper management. It’s a structured approach to teaching superior customer service skills to every employee in your organization!

About Feelings for Professionals

Many employee training programs are dull, technical, sophisticated and boring. Keeping the target audience in mind, FEELINGS is designed to be fun, stimulating, and entertaining for the employees. They learn and retain many new skills that benefit them both personally and professionally. It builds spirit and gets their hearts pumping faster. You will see an immediate improvement in behavior and attitudes. Your employees will care more about their customers and about their jobs.

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Information About Our Customer Service Programs

FEELINGS FOR PROFESSIONALS- Leaders GuideLeader Guide – A Leader Guide is a user-friendly guidebook that enables ANYONE to lead a group on Feelings. The sections are clearly marked for the leader, prompts the leader to start the video, enables the leader to facilitate group discussions (no need to answer questions even!), and provides exercises for the group. We make being a Leader SIMPLE!
FEELINGS FOR PROFESSIONALSParticipant Book – An easy to follow/easy to read book for Participants. Each book contains key concepts about the Feelings program along with thought provoking quotes and interactive exercises. Not only will a participant find value in this material for their job, but learn invaluable life lessons.

Performance Standards – A valuable four page evaluation sheet to monitor employee improvement.

FEELINGS FOR PROFESSIONALS- Technique CardQuality Technique Card – A Glossy 3×5 Color Index Card highlighting the key Feelings topics as an easy daily reminder for Leaders and Participants.

FEELINGS FOR PROFESSIONALS- CertificateCertificate – Each Participant will receive a color certificate with their name on it upon completion of the Feelings program.

100% Money-Back, LIFETIME Guarantee ! If you are not completely satisfied with ANY of our products, if you do not feel your company’s customer service level increased, if you do not feel your company is increasing its revenues based on our product, return it at any time for a full refund!

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Categories

  • HOME
    • CONTACT
    • Store Home
    • Exit to Main Website
  • BOOKS
    • Greg’s Books
    • Audio/Videos
    • Special Reports/Downloads
  • TRAINING
    • Online Courses
    • Facilitator Training Kits
    • Customer Service Programs
    • Customer Service 12-DVD Library
    • Business Bootcamp
    • Employee Retention
  • DISC MATERIALS
    • All DISC Materials
    • DISC Facilitator Kit
    • DISC PowerPoint Slides
    • DISC Workbook
  • CERTIFICATION
    • DISC Webinar Certification
    • Master Virtual DISC Certification
    • Self-Study DISC Certification
    • Driving Forces Live Training
    • Driving Forces Self-Study
    • Emotional Intelligence (EQ)
    • Customer Service Certification Courses
  • ASSESSMENTS
    • Sample Assessments
    • AstraZeneca DISC Report
    • Basic DISC Report (12 pages)
    • Standard DISC Report (22 pages)
    • Self-Scoring Paper DISC
    • Assessment Center Login
  • SALE
    • On Sale!
    • Free Ebook
  • Log In

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Chart Your Course International Inc.
Phone: 770-860-9464 and 800-821-2487

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