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HR Training and Leadership Development Programs and DISC Training

We provide training tools and products to accelerate organizational performance

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SQI-FEELINGS RETAIL SERVICE
SQI-FEELINGS RETAIL SERVICE Facilitator Guide Package

Service & Retail Customer Service Training Program

$20.00 – $1,499.00

Download PDF

Hotel & Retail Customer Service Training Program

FEELINGS Retail Service is designed to train your hotel, retail or service staff in an educational, fun and stimulating manner! Each class can be conducted in three, 2-hour sessions.

Starter Kit – Each Starter Kit Includes a facilitator package with a leader guide, 3 DVD’s and 25 Participant Packages (Consists of: Participant manual, certificate of accomplishment, quality techniques card and customer service performance standard).

Facilitator Package – Facilitator Package consists of a Facilitator Guide, 3 DVD’s or CD’s

Leader Guide Only – Consists of the Leader Guide only. No videos.

Participant Package – Participant Package consists of a participant book, customer service performance standard, quality technique card and a certificate of accomplishment.

Let us train your entire organization. Contact us to request an onsite training program for your organization.

$20.00
$149.00
$999.00
$1,499.00

Categories: Customer Service, Training Programs
  • Description
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Description

  • Changes attitudes and behaviors
  • Teaches the art of customer service in the retail and service industry
  • Builds employee morale and teamwork
  • Improves skills for dealing with customers
  • Increases employee’s self-worth
  • Improves communications and cooperation with other employees
  • Retain CUSTOMERS
  • IMPROVE REVENUE

Three sessions of two hours each, designed to encourage interaction, focuses on personal growth and customer service development in a retail business. The result is a superior quality service environment.

Applies to any business, hotel, service industry and skilled labor work environments. Also available in Spanish.

Today, millions of people from every corner of the world have experienced the Feelings training program and continue to use that knowledge to improve themselves and their organizations. Feelings will sharpen your customer awareness and teach you new ways to:

  • Provide retail quality service
  • Deal with customers in difficult situations
  • Build a comfortable environment for customers and co-workers
  • Make your work more personally rewarding
  • Establish positive communications with supervisors
  • Feel more confident about yourself and your abilities

Feelings offers a proven formula that works. It will change your life while helping you and your organization deliver superior customer service.

About Feelings Service & Retail Customer Service Training Program

Many employee customer service training programs are dull, technical, sophisticated and boring. Keeping the target audience in mind, FEELINGS is designed to be fun, stimulating and entertaining for the employees. They learn and retain many new skills that benefit them both personally and professionally. It builds spirit and gets their hearts pumping faster. You will see an immediate improvement in behavior and attitudes. Your employees will care more about their customers and about their jobs. Feelings is designed and written specifically for your front-line personnel.

Your employees will care more about their customers and about their jobs!

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Information About Our Service & Retail Customer Service Training Program

Hotel & Retail Customer Service Training ProgramLeader Guide – A Leader Guide is a user-friendly guidebook that enables ANYONE to lead a group on Feelings. The sections are clearly marked for the leader, prompts the leader to start the video, enables the leader to facilitate group discussions (no need to answer questions even!), and provides exercises for the group. We make being a Leader SIMPLE!

See Sample

Participant Book – An easy to follow/easy to read book for Participants. Each book contains key concepts about the Feelings program along with thought provoking quotes and interactive exercises. Not only will a participant find value in this material for their job, but learn invaluable life lessons.

Performance Standards – A valuable four page evaluation sheet to monitor employee improvement.

SQI FEELINGS RETAIL SERVICE Technique CardQuality Technique Card – A Glossy 3×5 Color Index Card highlighting the key Feelings topics as an easy daily reminder for Leaders and Participants.

Certificate – Each Participant will receive a color certificate with their name on it upon completion of the Feelings program.

Remember the Feelings Package are available:

  • For 1 to 10,000+ participants
  • In several languages including English, Spanish, Chinese, Russian, Indonesian, Romanian, Arabic, and Portuguese. Feelings can also be customized for your organization.

100% Money-Back, LIFETIME Guarantee ! If you are not completely satisfied with ANY of our products, if you do not feel your company’s customer service level increased, if you do not feel your company is increasing its revenues based on our product, return it at any time for a full refund!

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Categories

  • HOME
    • CONTACT
    • Store Home
    • Exit to Main Website
  • BOOKS
    • Greg’s Books
    • Audio/Videos
    • Special Reports/Downloads
  • TRAINING
    • Online Courses
    • Facilitator Training Kits
    • Customer Service Programs
    • Customer Service 12-DVD Library
    • Business Bootcamp
    • Employee Retention
  • DISC MATERIALS
    • All DISC Materials
    • DISC Facilitator Kit
    • DISC PowerPoint Slides
    • DISC Workbook
  • CERTIFICATION
    • DISC Webinar Certification
    • Master Virtual DISC Certification
    • Self-Study DISC Certification
    • Driving Forces Live Training
    • Driving Forces Self-Study
    • Emotional Intelligence (EQ)
    • Customer Service Certification Courses
  • ASSESSMENTS
    • Sample Assessments
    • AstraZeneca DISC Report
    • Basic DISC Report (12 pages)
    • Standard DISC Report (22 pages)
    • Self-Scoring Paper DISC
    • Assessment Center Login
  • SALE
    • On Sale!
    • Free Ebook
  • Log In

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Phone: 770-860-9464 and 800-821-2487

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