Description
Customer Service Training for Managers
Lead Your Team to Success
Leading Empowered Teams for Service Quality teaches skills through interactive modules emphasizing hands-on experience. An interactive workshop that enables Managers and Supervisors to EMPOWER their work-force:
- Set and maintain service standards
- Provide feedback and reward systems
- Create a work culture characterized by superior service
- Build and maintain trust throughout the organization
- Develop teamwork to increase productivity and revenue
- Produce positive changes in the behavior of the participant’s quality service team
- Quick results are achieved through the application plans and on-the-job reference manual required for team leaders
Exceptional Manager Customer Service Training
You and your team members are ideally working together toward a common goal: to provide exceptional service for your customers.
If something is getting in the way of exceptional customer service:
- Your team members will get frustrated
- Your team will fall short of its goals
- Your customers will become increasingly dissatisfied
Fortunately, managers and team leaders now have a tool to focus and energize their teams. The Leading Empowered Teams for Service Quality seminar teaches managers in every industry how to work with their teams to keep their customers happy and coming back.
Leading Empowered Teams equips managers with the customer service skills needed to:
1. Establish Team Purpose and Direction
2. Coach Team Members to Improve Performance
3. Empower Team Members to Realize Team and Individual Potential
4. Build Teamwork to Pool Resources and Synergize
This seminar can be conducted by trained facilitators designed to impact the skills necessary to lead empowered employees. It’s important for everyone in a leadership position to be a positive customer service leader and coach in order to reinforce the improved performance. Seminar is interactive. Focuses on strategic standards and processes, empowerment, coaching, feedback and teamwork. Also available in Spanish and Portuguese.
Information About Our Manager Customer Service Programs
Leader Guide – A Leader Guide is a user-friendly guidebook that enables ANYONE to lead a training program. The sections are clearly marked for the leader, prompts the leader to start the video, enables the leader to facilitate group discussions (no need to answer questions even!), and provides exercises for the group.
Participant Book – An easy to follow/easy to read book for participants. Each book contains key concepts about the program along with thought provoking quotes and interactive exercises. Not only will a participant find value in this material for their job, but learn invaluable life lessons.
Performance Standards – A valuable four page evaluation sheet to monitor employee improvement.
– A Glossy 3×5 Color Index Card highlighting the key topics as an easy daily reminder for leaders and participants.
Certificate – Each participant will receive a color certificate with their name on it upon completion of the program.
Preview Deliverables
100% Money-Back, LIFETIME Guarantee ! If you are not completely satisfied with ANY of our products, if you do not feel your company’s customer service level increased, if you do not feel your company is increasing its revenues based on our product, return it at any time for a full refund!
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