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Remember Me Leader Guide

SQI – Remember Me

$20.00 – $1,499.00

REMEMBER ME

Remember Me is a customer service training programs that dramatically improves your employee’s ability to remember and easily use a customer’s name and overcome roadblocks to remembering–significantly improving their overall customer service experience.

Starter Kit – Includes facilitator package with leader guide and 3 DVD’s or CD’s, and 25 participant packages.

Facilitator Package – Facilitator Package consists of the facilitator guide, 3 DVD’s or CD’s

Participant Package – Consists of a participant book, customer service performance standard, quality technique card and a certificate of accomplishment.

$20.00
$149.00
$999.00
$1,499.00

SKU: REMEMBER-ME Category: Customer Service
  • Description
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Description

Remember Me dramatically improves your employee’s ability to remember and easily use a customer’s name–and overcome roadblocks to remembering–significantly improving their overall customer service experience.

“Your name is your identity!”

People love to hear their own name.

Mastering Remember Me will:

  • Build a brand built around customer care
  • Provide a higher level of customer experience than your competitors.
  • Master a skill that will get customers to return again and again.

Remember Me is designed and written for your entire staff. No exceptions. All employees must participate. It’s a structured approach to teaching leading edge customer service skills to every employee in your organization!

Delivery Options and Considerations:

Blended Combinations – Online and classroom together, the best of both worlds, designed to reduce time off the job while at the same time increasing the quality of the learning experience.

Classroom Workshops – Delivered by our facilitators or your facilitators.

Facilitator Materials Only – We can provide you the facilitator and participant packages so you can teach the course yourself.
Many employee training programs are dull, technical, sophisticated and boring. Keeping the target audience in mind, Remember Me is designed to be fun, stimulating, and entertaining for the employees. They learn and retain many new skills that benefit them both personally and profession-ally. It builds spirit and gets their hearts pumping faster. You will see an immediate improvement in behavior and attitudes. Your employees will care more about their customers and about their jobs.

Once you implement Remember Me you can immediately begin to:

  • Help you understand that a person’s name is a precious possession.
  • Eliminate roadblocks to remembering and using the person’s name
  • Value the significance of your customer’s overall experience
  • Determine what you should remember–and why
  • Provide Remember Me tools you can use to remember and use your customers’ name
  • Use proper name etiquette
  • Improve your memory for all kinds of facts
  • Help you learn the importance of using their name every time.
  • Understand how memory works
[fourcol_one]
Remember Me Certificate of Accomplishment
Remember Me Certificate of Accomplishment
[/fourcol_one] [fourcol_one]
Remember Me Leader Guide
Remember Me Leader Guide
[/fourcol_one] [fourcol_one]
Remember Me Participant Book
Remember Me Participant Book
[/fourcol_one] [fourcol_one_last]
Remember Me Technique Card
Remember Me Technique Card
[/fourcol_one_last]
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Information About Our Customer Service Programs

SQI-RememberMeLeader Guide –  A Leader Guide is a user-friendly guidebook that enables ANYONE to lead a training program. The sections are clearly marked for the leader, prompts the leader to start the video, enables the leader to facilitate group discussions (no need to answer questions even!), and provides exercises for the group.

Participant Book – An easy to follow/easy to read book for participants. Each book contains key concepts about the program along with thought provoking quotes and interactive exercises. Not only will a participant find value in this material for their job, but learn invaluable life lessons.

Performance Standards – A valuable four page evaluation sheet to monitor employee improvement.

Quality Technique Card – A Glossy 3×5 Color Index Card highlighting the key topics as an easy daily reminder for leaders and participants.

Certificate – Each participant will receive a color certificate with their name on it upon completion of the program.

100% Money-Back, LIFETIME Guarantee ! If you are not completely satisfied with ANY of our products, if you do not feel your company’s customer service level increased, if you do not feel your company is increasing its revenues based on our product, return it at any time for a full refund!

Call 800-821-2487 or 770-860-9464 for more information.

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  • HOME
    • CONTACT
    • Store Home
    • Exit to Main Website
  • BOOKS
    • Greg’s Books
    • Audio/Videos
    • Special Reports/Downloads
  • TRAINING
    • Online Courses
    • Facilitator Training Kits
    • Customer Service Programs
    • Customer Service 12-DVD Library
    • Business Bootcamp
    • Employee Retention
  • DISC MATERIALS
    • All DISC Materials
    • DISC Facilitator Kit
    • DISC PowerPoint Slides
    • DISC Workbook
  • CERTIFICATION
    • DISC Webinar Certification
    • Master Virtual DISC Certification
    • Self-Study DISC Certification
    • Driving Forces Live Training
    • Driving Forces Self-Study
    • Emotional Intelligence (EQ)
    • Customer Service Certification Courses
  • ASSESSMENTS
    • Sample Assessments
    • AstraZeneca DISC Report
    • Basic DISC Report (12 pages)
    • Standard DISC Report (22 pages)
    • Self-Scoring Paper DISC
    • Assessment Center Login
  • SALE
    • On Sale!
    • Free Ebook
  • Log In

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Phone: 770-860-9464 and 800-821-2487

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