Combine with participant guides to build a package for a smaller team. A user-friendly 170 page count page Leader Guide and a set of 2 DVDs for a leader (facilitator) to train a group of participants.
- Help you define ways SPEED can work in your organization to provide exceptional service
- Define the internal and external barriers to SPEED
- Work with employees to identify the SPEED mindset needed for success
- Show the relationship between empowerment and effective use of SPEED
- Recognize how your policies and procedures can affect SPEED
- Show employees that waiting until the last minute doesn’t leave time to overcome problems
- Identify tools and techniques that will create, increase and affect SPEED
Push the envelope… differentiate and revolutionize your organization, become an industry leader with SPEED .