Description
Coaching Job Skills
More Info >Understand the what, why and how of coaching. Prepare for coaching sessions. Hold a coaching conversation. Use coaching to build teamwork. It focuses on interpersonal skills, emphasizing communication and improvement of management skills by using behavior modeling. Online management course available.
Communicating Up
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Understand the importance of framing communication in terms of a manager’s interests. Enter meetings with clear objectives and facts that support plans and goals. Move conversations toward agreement. Online management course available.
Delegating
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A good supervisor understands the role of delegation in time management, resource utilization, job satisfaction and overall team productivity. Establish a team member’s responsibility and authority for a delegated task – creating a framework for accountability and personal growth. Online management course available.
Developing Performance Goals and Standards
Developing and Coaching Others is about how managers can effectively and successfully develop and coach their team leaders to become better and more consistent performers. The program will help your managers learn the specifics of how they can effectively impact the learning process and coaching moments of their teams to make the difference.
Effective Discipline
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This module provides the tools necessary to dramatically reduce problem behaviors. By involving team members in performance discussions and gaining their commitment to behavioral change, managers and supervisors can turn a potentially negative interaction into a positive developmental step. Leaders develop the skills needed to address problem behavior while preserving the individual’s self-respect. That encourages the best kind of discipline – self-discipline.
Essential Skills of Communicating
Essential Skills of Communicating (ESC) provides the tools necessary to develop clear, concise messages. Focusing on communication as a two-way process, the program can help even experienced managers improve their messages by making them clear, well-organized and aimed at the needs and interests of the listener. By developing the essential skills of communicating, managers improve relations with their team members and increase productivity.
Essential Skills of Leadership
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Essential Skills of Leadership (ESL) is the first step to developing successful managers and team leaders. By focusing on three critical management skills, the program establishes a methodology for productive interactions between team members and team leaders. ESL helps experienced managers, new managers, and aspiring managers refocus on the basics – the skills required to manage the individual while also leading the team.
Improving Work Habits
Provides the tools necessary to recognize and to address poor work habits – even those of a team member who may be successful in his or her job. By focusing on the negative behavior and gaining the individual’s acceptance and commitment to change, the manager effectively addresses the issue before it develops into a disciplinary problem for everyone on the team.
Managing Complaints
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Define goals, objectives, and performance standards. Identify and set performance standards that are specific, measurable, attainable, results oriented, and time-framed, using concrete active language. Establish time limits for standards and negotiate for standards that address desired results and team members’ capabilities.
Providing Performance Feedback
Learn to base assessments on facts and behavior. Use positive feedback to motivate team members. Gain team member participation in and agreement with assessment; and their commitment to the change needed to improve performance.
Resolving Conflicts
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Managing conflict is a critical part of work life. Recognize the positive and negative impacts of conflicts and leverage it to everyone’s advantage. Distinguish between the two major sources of conflict at work so they can be resolved fairly and effectively. Using effective communication techniques, managers can help individuals understand each other’s point of view and move beyond it.
Supporting Change
Understand why change happens, how people react to it, and how to support as teams struggle with it. Involve team in change initiative by promoting ownership of change and benefits. Plan for follow-up sessions that support the process and reinforce personal and organizational goals.
We can also provide you a branded online campus, where participants go to complete online courses. The online campus allows organizations to integrate and manage its own learning management system. (LMS) Our training courses are available in four flexible delivery options.
Online Management Course Features
- Each course can be retaken and is available online for up to 12 months
- Downloadable course completion certificate provided for each course completed
- Available 24/7 for initial learning or just-in-time skill refreshment
- Full bookmarking capability so you can start and stop at anytime
- Features a high degree of interactivity that engages adult learners
- Each course contains interactive exercises and simulations and assessment tools
- Includes a pre and post test so it’s easy to measure knowledge acquisition
- Self-awareness inventories
- Skill practice sessions connect the skill points to realistic business challenges
- Online courses can be blended to include a workbook
- Administrative tracking mechanism to view student progress
- Onsite licensing available
Our award-winning Leadership Series™ curriculum in a convenient, interactive online format. Vital E-Learning™ provides supervisors, team leaders and managers with the best skills-based training from any computer, enabling leaders to work at their own pace, as time allows. With these courses, organizations can provide their employees with valuable training in leadership skills, sales proficiency, productivity, customer service and talent management.
Our online format reduces training time and increases training flexibility.
High-quality video modeling scenarios.
These are the same videos used in Vital Learning’s classroom seminars, designed to engage participants with situations they will recognize and solutions they can apply on the job.
Custom learning center and post-test with pass/fail settings available.
These tools allow organizations to measure participant knowledge and retention levels.
Full bookmarking capability.
This allows participants to pick up where they left off whenever time allows.
Multiple interactive quizzes in various formats.
These ensure active participation and effective knowledge transfer.
Self-awareness inventories.
These allow participants to access what they know before taking the course to motivate learning.
Simulated practice using real-world examples.
These skill practice sessions connect the skill points to realistic business challenges.
The Blended Approach
Vital E-Learning provides a format that includes follow-up sessions to maximize every organization’s budget and team development. This approach is an artful combination of classroom seminar training and online training, bringing the best of both worlds and minimizing leaders’ time away from their desks and their teams. Blended learning gives participants the most powerful and personal learning experience possible. By combining classroom and online methods, participants can learn at their own pace, practice in a safe coaching environment, and use Vital Learning’s troubleshooting guide and extensive resources, which are designed to reinforce continued learning.
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