Description
Courses Available
- Coaching Job Skills
- Communicating Up
- Delegation
- Developing Performance Goals and Standards
- Developing and Coaching Others
- Diversity Awareness
- Effective Discipline
- Essential Skills of Communicating
- Essential Skills of Leadership
- Improving Work Habits
- Managing Complaints
- Hiring Winning Talent
- The Incoming Sales Calls
- Achieving Communication Effectiveness
- Motivating Team Members
- Professionalism in the Office
- Providing Performance Feedback
- Resolving Conflicts
- Solving Workplace Problems
- Supporting Change
- Dealing with Difficult Customer Situations
- Delivering Customer Focused Service
- STAR Service
- Winning Through Customer Service
- Customer-Oriented Selling
- Making Customer Recommendations
Participant Workbook
Our participant workbooks effectively guide supervisors, managers, team leaders, and team members through our courses, which utilize case studies and real-world situations to solidify new skills. Workbooks contain:
- Exercises, forms, and skill practice aids
- A job aids section with tools and resources for applying skills learned in the course
- A Memory Jogger Card™, which gives leaders a useful and practical reminder of the course’s skill points
- Access to Vital Learning’s Online Resource Center, Vital Hub, which contains digital versions of all supplemental information for the participant
- Approximately 90 pages
- View sample Participant Guide
