Certified Customer Service Leader (CCSL) The Service Quality Institute has garnered international recognition as an educational leader in customer service management, strategy, and the science of interpersonal communication and helping people believe in themselves. Our certified customer service … [Read more...]
Search Results for: customer service cert
Certified Customer Service Trainer (CCST) Virtual
Customer Service Certification Program Certified Customer Service Trainer (CCST) Empower yourself and your representatives with the Service Quality Institute informative and insightful customer service certification workshop: a three-day seminar dedicated to the nuances, strategies, and keys to … [Read more...]
SERVICE FIRST VIDEO ONLINE LIBRARY
Description Click Here for a Preview Purchase The Service First Video Online Library and receive: Learn the art of customer service resource filled with instruction guides, exercises, insights, and expertise that guarantees success beyond expectation. Benefits of The Service First Video … [Read more...]
Emotional Quotient Online Training & Certification
Why do I need EQ Certification & Training? Emotional Intelligence came into the spotlight when Daniel Goleman published his seminal work “Emotional Intelligence, Why It Can Matter More Than IQ” in 1995. The study of Emotional Intelligence or EQ began in one form or another in the 1930’s. Since … [Read more...]
Self Study DISC Program (DISC Certification Exam Not Included)
Self-Study DISC Training Program Discover and understand the DISC language from the comfort of your home or office. This program includes eight web-based video training modules, handouts and a reference manual, assessments to explain how to understand the DISC language and teaches you how to use … [Read more...]
Emotional Quotient Training & Certification (One-on-One)
Our emotional intelligence training program is delivered by Jennifer C. Zamecki, an Accredited Certified Professional Coach who has a wealth of knowledge and 20 + years of experience using these tools in both large global organizations & small companies. Some of the most successful human … [Read more...]
Emotional Intelligence Training & Certification (Virtual/Web)
Emotional Intelligence Training (EQ) Certification Online Our program is delivered by Jennifer C. Zamecki, an Accredited Certified Professional Coach who has a wealth of knowledge and 20 + years of experience using these tools in both large global organizations & small companies. Some of the … [Read more...]
Service First Video #1 – Your Key to Customer Satisfaction
The Service Quality Institute’s unique approach uses 12 weekly lessons that scaffold the knowledge base your business needs for success, developing a functional, in-depth insight into customer relations by building a strong foundation. Each 15 minute lesson focuses on a particular customer service … [Read more...]
Customer Service Videos
Each of the Customer Service Videos Includes: 12 DVD's (Order videos here) Each customer service video is approximately 12-15 minutes long 12 Discussion Guides 12 Answer Sheets Customer service videos Facilitator Guide (70 pages) PowerPoint slide presentation for each video … [Read more...]
DISC Training Program – Self Study DISC Certification Program
This is included with your training certification: Your learning platform will guide you through the 16 modules of instruction required to complete your certification. Access to 16 video segments. Each segment ranges between 4-7 minutes in length. Move at your own speed. Discounts to our … [Read more...]
Customer Service Training Videos (DVD)
Customer Service Training DVD's Each Library Includes: 12 DVD's 12 Discussion Guides 12 Answer Sheets Facilitator Guide (70 pages) PowerPoint slide presentation for each video Color Certificate of Training FREE technical support Each DVD includes both English and Spanish … [Read more...]
DISC Certification Training | Live Online Webinar Plus Facilitator Materials
DISC Certification Training Program | Online DISC Accreditation Program Materials & Lifetime Support Included This is included with your training certification: DISC Facilitator Kit Additional free training DISC assessments Make up classes and recordings available if you miss a … [Read more...]
Customer Service DVD’s
FREE Service First Video Library Brochures Click Here to Download the English Brochure Click Here to Download the Spanish Brochure Click Here to Download the Russian Brochure ENGLISH VERSION https://youtu.be/6uC6xtwdCAA SPANISH VERSION https://youtu.be/Pox2dTZNEzY The … [Read more...]
Customer Service Training Videos | Service First DVD Library
ENGLISH VERSION SPANISH VERSION When You Purchase the 12 Customer Service Training Videos Library You Also Receive these Special Bonuses. . . 12 Discussion Guides Each guide will help you promote group participation through active involvement and guided discussion. You are free … [Read more...]
SQI – Customer Service Training for Professionals
Feelings for Professionals has three main objectives: Change attitudes and behaviors. Provide leading edge customer service skills and principles. Increase the self-worth, pride, and professionalism of every person within your organization. Feelings is designed and written … [Read more...]
Leading Empowered Teams for Service Quality
Customer Service Training for Managers Lead Your Team to Success Leading Empowered Teams for Service Quality teaches skills through interactive modules emphasizing hands-on experience. An interactive workshop that enables Managers and Supervisors to EMPOWER their work-force: Set and maintain … [Read more...]
SQI-The Spirit of Excellence | Healthcare Customer Service Training
Healthcare Customer Service Training and Medical Office Customer Service Program Hands-on training with THE SPIRIT OF EXCELLENCE, hospitals, physician practices and medical clinics learn to: Build patient loyalty and word of mouth advertising Encourage employee teamwork Create service … [Read more...]
Service & Retail Customer Service Training Program
Changes attitudes and behaviors Teaches the art of customer service in the retail and service industry Builds employee morale and teamwork Improves skills for dealing with customers Increases employee's self-worth Improves communications and cooperation with other employees Retain … [Read more...]
